Returns and Refund Policy

Conditions for Return

• Products can be returned within 15 days of receiving your order.
• Items must be in unused condition, with their original packaging, and free from any damage caused after delivery.
• A receipt or order confirmation is required as proof of purchase

Items Not Eligible for Return

• Opened or used CPAP machines, masks, or accessories.
• Items labeled as “Final Sale” or “Non-Returnable” on the product page.
• Perishable or hygienic products that have been opened, used, or unsealed.

Steps to Return an Item

• Contact us at info@globalsleepcarecentre.com or call us at +63956-760-6016 / +63939-919-2723 to initiate a return request.
• Once your return is approved, we will provide you with the return shipping address.
• Return shipping costs are your responsibility unless the item was defective or sent in error.

Eligibility for Refunds

• Refunds are issued for items that meet the returns criteria mentioned above.
• Claims for defective or damaged items must be supported with photos or documentation submitted at the time of your return request.

How Refunds Are Processed

• Refunds are credited back to your original payment method within 7 to 10 business days after we inspect and approve the returned item.
• Refund processing timelines may vary depending on your payment provider.

Partial Refunds

• In some cases, a partial refund may be provided if the returned item is missing original components (e.g., manuals or packaging) or is not in its original condition.

Exchanges

• We allow exchanges for products that are defective or were sent incorrectly.
• To arrange an exchange, please contact us via email or phone, and follow the same process as for returns.

Order Cancellations

• If your order has not yet shipped, you may request a cancellation by contacting us at info@globalsleepcarecentre.com or calling us at +632 8571 3072.
• Once your order has been shipped, the standard Returns and Refund Policy will apply.

• Global Sleep Care Centre Inc.
• Address:Unit 2521 Centuria Medical Makati Kalayaan Ave. Cor. Salamanca St. Brgy. Poblacion, Makati City350
• Email: info@globalsleepcarecentre.com
• Phone: +63956-760-6016 | +63939-919-2723
• Telephone Number: +632 8571 3072